It's becoming one of the most frustrating things to deal with when you go to the doctor -- trying to figure out how much it's going to cost. More and more people are on high-deductible health care plans where they're on the hook for the first five to 10 thousand dollars every year. And they're told by their employers and insurance companies to be smart, educated health care consumers.
But how can you be a consumer when you have no idea what anything costs and no one will tell you?
The I-Team is finding out why it is so hard.
Dianne Kober flipped through her bills like baseball cards.
"Here's a bill for lab charges from Rochester General."
"Here's the University of Rochester bill."
"Here's the Highland Hospital bill for actually being at Highland Hospital."